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Customer Service

  1. When will my order ship?
    Shipping time is in addition to our production time - you may expedite shipping if necessary during the checkout process. You may choose from FedEx Ground, 3-Day Delivery, 2-Day Delivery, and Next Day Afternoon. CLICK HERE TO VIEW OUR SHIPPING TIMES

  2. Rush Service
    We offer a Rush Service on our production time for an additional charge of $8.00 net PER ITEM. If your order is received before 4:30 p.m. Central Time, it will be shipped the 2nd working day. Rush orders received after 4:30 p.m. Central Time will be shipped on the 3rd working day. Rushes are NOT available on photo printing. This service is NOT available between November 15 and December 15. Orders placed after December 1st may require upgraded shipping to assure pre-Christmas delivery.

    All items on your order must ship together. We will rush production on your entire order for $8.00 per item.
  3. Can I see a proof of my order before printing?
    All or our personalized orders include a FREE TYPESET proof for approval before printing. Your proof will be generated and uploaded into your account within 1 business day of your order. An email notification with instructions will be sent once the order is ready to view.

  4. Do you offer digital photo printing?
    Yes. Your photo will be digitally printed with a matte photo finish directly on your chosen design. For best results use the highest resolution image available for your camera. We accept photos in jpg, psd, or tif file formats. Allow an additional 3 days for processing photo card orders.

  5. Do you offer photo retouching?
    Yes, basic photo processing, including color correction, sharpness, red-eye correction, and black and white or sepiatone effects, are included at no additional charge. Advanced Photo retouching, including the artistic removal of unwanted marks or objects, is available for $25 per photo.
     
  6. How can I track the status of my order?
    Login to My Account and go to Order Status. Once your order has shipped, a tracking number will be provided.
     
  7. Do you offer discounts?
    Seasonal promotional discounts are offered. Please join our mailing list to receive e-mail notifications of upcoming offers.
     
  8. Will I be charged sales tax on my order?
    There will be a sales tax on any orders made within the state of Connecticut.
     
  9. What if I made a mistake on my order?
    Please carefully review all proofs for items with lengthy or complicated text. We are not responsible for incorrect or incomplete text. However, if there is a mistake on your part, we will be glad to reprint your order and apply a 25% discount.
     
  10. Order Changes or Cancellations
    Payment for each product is immediate upon placing the order. Once an order has been submitted, there is a $5 fee to make a change or to cancel. If an order is cancelled after it has entered into any stage of production, cancellation fees will apply. If the order has already gone to print, you will be charged in full. Please make sure that you are satisfied with your selections before submitting an order. Changing an order while in process may increase our processing time.
  11. Returns
    Personalized products may not be returned. If you should need to have your order redone, it will be processed with a courtesy rush (usually 2 business days). Additional time may be needed if a proof is required or if the order is being filled during the busy holiday season. 

    An important part of your shopping experience with us is your satisfaction with the products you've ordered. If your order was not filled properly or if it became damaged or lost in shipping, please contact our Customer Service Department. We will work with you to replace your order. Any problems with your order must be reported within 14 days of delivery. We will not be able to offer credits or replacements after that time period. If your order was damaged during shipping, please keep your original packaging as proof. The carrier will schedule a time with you to inspect the damage.